Archive for May, 2009

The phone started ringing about two months after the grand opening.  For two months it didn’t ring at all.  Then the Yellow Pages dropped, and everything changed.  That was in 1971.  My new retail enterprise was now on the map.
Marketing Guru Randy KirkToday, most small, local businesses have either dramatically reduced their buy in yellow books by various names, and newspapers are shrinking in size as consumers look to the internet for their shopping decisions.  The rule of the day is click-to-brick, but most lawyers, chiropractors, sporting goods companies, and music stores can’t be found on the internet by the customers they need.

Randy Kirk, author of “Running a 21st Century Small Business,” explains it this way.  “The internet is substantially less expensive than yellow books and newspaper advertising, but it is an order of magnitude more complex.  Even if you have a website, Google is always changing the algorithm.  A year ago the key word meta tag was the important element in search, now it is the description meta tag.  And the title is more important than the URL”

Kirk continues:  “As fundamental as that statement is, 99% of small businesses and 80% of major companies have no idea what I just said.  It might as well have been written in Hieroglyphics.   These companies are not even aware of Google Maps Local Business CenterLocal Search Engines (LSE), directories, forums, Flickr.com or pay-per-click.”

Staying abreast of these changes is daunting.  New LSE’s seem to open their doors every day.  “Every time a Yelp or Yellow Bot starts up, there is another layer of potential for being found or being left behind.  How can a proprietor who has his hands full with ordering, stocking, hiring, finance, and all the rest, find the time to be up on the latest methods of being seen by the search engines, and then execute on those methods effectively.”

“It also takes a certain set of skills to be effective.  I have given away many of the methods I use on YouTube or my blogs, but without good writing skills combined with an analytic approach, the results are not very good.  More importantly, most folks just get bogged down in trying to learn the specifics of each new tool, and give up in frustration.”

Search Engine Optimization companies and consultants are widely available to help retailers and service providers get better positioning on Google and other Search Engines.  Their fees and results vary widely.  Kirk suggests caution:  “No offense intended to the SEO merchants, but even on SEO forums there is an acknowledgment that many in the field are selling snake oil.  I have heard of companies paying $25,000 or more to get positions … PER MONTH!

“SEO companies will promise you the moon, but Google and God have much in common beyond both starting with the same letter.  Both are mysterious and not willing to give you all the details.  Both are fully in charge and hold all the cards.  And I have many questions that I want to ask both of them when I reach heaven or the equivalent at Google.  Following exactly the same principles for two clients can yield substantially differing results.  And this is true whether you spend $25,000 or $250.”

So what is the answer?  How does the hair stylist compete on the weird wild web?  What should it really cost in time and treasure to be in the top ten under a critical key word or phrase?  Kirk humbly offers, “Well you could hire me at $1000 a month or so, but I can only take on a limited number of clients.  You can carefully interview other companies who offer SEO, and ask for evidence of their success.  If you are under $1 million in revenues, I wouldn’t spend more than $1000 a month.
“You should create a website, a blog, and a social networking site like Facebook.  You need to be on Google Maps Local Business Center.  You need to be on as many LSE’s as you can find.  Find them by searching under the key words and phrases you care about.  If you are a locksmith in Lincoln Nebraska, your most important key phrase is Locksmith Lincoln NE.  Go to the results for that search and check out the organizations that are offering to list companies for free.

“Note: Most web site designers are not very good as marketers.  They will make you a beautiful “brochure” of a web site, but you want the web site to sell you and your product or services.  Make sure that the atmosphere of the site is the same as the atmosphere of your business.  Can people find enough information on the site to make a buying decision?

“Most web designers also have little or no up-to-date information on how to maximize your visibility.  Someone needs to be clear on the key words you are hoping to gain position on, and know how to integrate those key words into title, description, first paragraph, and footer.  By integration, I mean that those words are used, but used in a way that will still make sense to vistors to your site.”

There are dozens of other techniques available for increasing traffic in a post Yellow Pages world.  Not all of them are on the web, but it is the most critical.

——————————————————
Randy Kirk has been writing business books and lecturing on business issues for over 30 years.  His books are available on Amazon, and more of his ideas on marketing can be found on his website at http://www.searchpage1.com or his blog http://www.help4smallbusiness.blogspot.com

  • Share/Bookmark

When someone says hijacking, do you think of a terrorist barging onto a plane and flying to Cuba? That’s not what we’re talking about here! We’re talking about a nasty trick where someone steals your business identity on Google Local Business.

How does this happen? It’s actually pretty simple. Until you “own” your Google Local Business listing anyone can come in and make changes to it as if they were you. When businesses are presented in Google, the data is typically pulled in from other online resources such as InfoUSA or YellowPages. While this is fairly bare bones information, it should in most cases be an accurate reflection of your business name, location and phone number. You can find your information by searching for your business name or address in Google Maps.

So, how can your listing be hijacked?  Anyone can go into a Google Local Business listing and claim it as their own. The hijacker creates a Google email address and then a Local Business Account. They find the listing they want and change the phone number and the URL of the business (or add one if there isn’t one). The hijacker also slightly changes the address so Google thinks it’s actually a new listing. Google provides a phone verification process and bingo, your listing is hijacked. Subsequent to this, your business name could also be changed and you are now gone from view by Google searchers in your locale!

You may think this is a far fetched notion, but in fact it is not. During work on Bainbridge Island (near Seattle WA) for a chiropractor we discovered their local business listing was actually referring to a chiropractor across the street. We first thought Google had simply made a mistake with similar businesses being so close together. Upon further investigation we found out the other business’s web site manager had done this, and for other businesses on the island.

Here are two examples, one is clear the other kind of amazing (the results only lasted for a day or so around April 1). Notice The Inn on Lake Superior website is actually for the South Pier Inn.

south-pier-inn-picture

image003

There have also been more widely organized efforts at hijacking local business listings. In San Diego an organized effort was taken against florists. Individual florist listings were hijacked and their website URL was changed to an online florist in Canada. As most floral business is done over the web today most people never noticed there had been any change (both the store owners and customers). The hijacker had actually created an affiliate account at the Canadian online florist and was raking in affiliate commissions.

While your business may still be found by other means (Yellow Pages and normal search results for instance), a good number of searches may be hijacked to the “new” bushiness phone number and/or URL. This causes lost sales to you and potential confusion to searchers (your potential customers).

Is this happening a lot right now? No, however once the word gets out this is possible, it will occur more frequently. The real worry on a local basis is your competitor changing your information (URL and phone number) to theirs. They could even change the location to theirs and you would disappear!

How can this be prevented from happening? It’s helpful to remember a time worn cliché from the sports world, the best defense is a good offense! The most important thing to do is to claim your listing on Google right now. Claiming your listing and creating an effective local business profile protects your listing from hijackers as well as achieving a high ranking in Google local search ranking for you.

To learn how to create effective listings be sure to refer to the April 2009 Practical Social Media newsletter for a full account of how to claim and create your listing. If you conduct some effective keyword research to determine how best to create your company listing and develop unique categories you will find your competitor is the one who is scrambling to keep up.

Remember, if it can happen to The White House it can happen to you!

Authors- Richard Geasey and Shannon Evans specialize in creating highly optimized local business listings in Google, Yahoo and MSN Live. Prevent hijackings and achieve high search rankings in these search engines by contacting Rich at richgeasey@gmail.com and Shannon at pshannon.evans@gmail.com for a free consultation.

  • Share/Bookmark

More and more businesses are realizing the importance of having a video presence online, but often lack the knowledge on how to do it right. We will give you points and advice on how to create the most effective video – doesn’t matter if you do it yourself or pay someone to do it for you.

First, don’t film your own talking head, show your prospect in pain:

  • Talking head is a leftover from broadcast TV where the viewer was passive. In contrast, computer users create their own experiences, thus being active.
  • In an eye-tracing study, viewers of a talking head video spent most of their attention outside the video (on road sign in the background, player controls, etc.); in videos of moving objects and in animations the focus stays sharply on the subject.
  • Historically in movie making, by showing the main character in pain you create empathy and anticipation in the audience; by beginning with an explanation of who you are, you bore your audience to tears – they don’t care for you.

Second, don’t tell what you do, show what you do:

  • This is a classic for all stories, from 1 minute videos to 2 hour movies. “Telling” means you gave dry information and haven’t involved the viewer emotionally; “showing” means you used specific details to describe the action, letting the viewer experience it – and that makes the viewer believe in your story.
  • Compare the following script examples for effectiveness: “We are experts at automating enterprise contract management” VS “A sleek vacuum-like machine (bearing company logo) rolls onto a landfill full of old paper, sucks it all up, spits out neat numbered stacks on the now clean ground.”

Third, leave the last frame on a call to action for a few seconds:

  • Don’t leave it on black background, do leave your website on the bottom, a phone number to call, and an e-mail to contact you at.
  • Don’t leave just an 800 number with an answering machine on it, rather choose something where people can interact with you right away, like a twitter account name, a Facebook page or an e-mail.

Fourth, do these little technical details correctly:

  • Put a play button on the player, so people know this is a video and not just an image (you’d be surprise changes constantly, and you’ve got to continue the conversation with your prospects before they’re bored again.
  • Put the length of the video into the player or next to it, so people know if it is 1 minute, 20 minutes, or 1 hour, and can make a decision.
  • Do NOT put the video on autoplay, allow people to play and pause the video as they want.
  • Have a volume control button, people hate it when they can’t control the sound.
  • Best, put video on YouTube and embed the code into your web site page instead of putting it up on your own site – this will let people share it easily. And, YouTube player already has all the controls built in – volume, play button, length of the video – so this will make the job easier for you.

Ksenia Oustiougova founded Lilipip Studios 4 years ago as an educational production company, then changed to filtered “YouTube” for kids, and again reinvented last year into a network of independent artists producing animated marketing videos for small bu

Learn more about the author, Ksenia Oustiougova.

  • Share/Bookmark
Categories : video
Comments (0)

One of the most effective tools to use to attract more customers on the web is through online reviews.

More than 75% of internet users trust online reviews. They seek them out to help them make buying decisions and to influence their purchasing choices.  Reviews are a huge influential feedback tool for prospective customers and clients.

Reviews are most often associated with service related industries like hotels, bed and breakfasts, and restaurants or coffee shops; however, any business benefits from testimonials/reviews. People prefer to do business with those companies that they know others have left feeling satisfied or impressed with the goods, products, or services provided.  An online review associated with your company can be a powerful tool for help you move to the top of local search lists.

The best way to get customers to review your business is to ask them. For some reason, people feel honored to be asked to give feedback for your business, especially your “regulars.” All you have to do is ask but be ready to tell them where to leave feedback.

So where do they leave feedback so it works for your business? If you have local search listings on Google, Yahoo, and MSN it is a relatively simple process to direct your patrons there as these are common sites. There are other sites that are strictly review sites that are growing in popularity both with the public and with the search engines. Some of the more popular review sites are Judy’s Book and Angie’s List.

It is good practice in your business to encourage patrons to go to one of these listings and leave feedback. If you are sending a product out to a customer, try adding a link to a review page in their confirmation email.
Asking for reviews and feedback is a great way to build trust and rapport with you your clients and customers for you and you brand. It adds not only credibility to your listing and your brand image but it also creates useful fodder for the search engines.

So…how do you get those all important reviews? Ask for them!

  • Share/Bookmark
Comments (0)

What are you trying to accomplish in your marketing methods? Do you really have a strategy in place or at least a cohesive outline? In order to have a strategy you have to have a good idea of your marketing goals. Is it to bring in “lookie lou’s” or to capture email addresses to add to your database or is it to get product sold? If you aren’t sure what you are trying to accomplish then you will more than likely accomplish nothing.

To improve the effectiveness of your integrated online marketing campaign you must be clear on what you are trying to achieve.  Don’t get caught up in the siren song of statistics. Measurements without a clear objective are just numbers that reveal nothing. Some things in your plan will work and some things won’t but you cannot know what did or did not work if you are not crystal clear on your target.

I have a son who at a young age wanted to start a business painting 911 curb addresses in the neighborhood. We lived in an area where the snow plows regularly scraped the numbers off. His startup wasn’t a bad idea. He just wasn’t sure of how to close the sale. He had stencils; he had the pre-requisite black and white cans of spray paint. He beta tested his process on our curb and on the neighbors’. He had practiced all his techniques but his “elevator speech.” His father pressed him to try and “sell” him a painted curb. My son inhaled and began with a stammer, followed by a stutter, and then a long string of “ahhhs and uhhhs.” His dad asked him, “Do you know what you want to tell me?” Long pause followed by a deep inhale and a sob. His dad asked him, “What are you selling? Why do people need to buy what you are selling? Why are you the one to hire for this service?” My son paused for a minute and then said through the curtain of frustrated tears, “Dad, I don’t know why they should hire me. I guess ‘cause I do a good job.” Shrugging his shoulders he turned to walk away. His dad stopped him, “Boy! Are you a man or a mouse?” My son without missing a beat said, “I don’t know dad, but I sure like cheese!”  He had no clue what his message was or how to get it out effectively…he just knew he liked money.

Integrated marketing is about building and maintaining brand awareness and identity. Good integrated marketing sends a coordinated series of different but related messages through different kinds of media thus increasing the chance or reaching and persuading the target audience. Perhaps the most critical part of an integrated marketing campaign is to maintain a consistent theme in your message.

Public relations is a marketing and management tool that attempts to promote a company’s image, product or service and to counteract negative publicity on occasion. To do this public relations use news releases, feature stories, newsletters, to reach different media and audiences. Public relations is do is targeted at establishing goodwill and warm fuzzies. It is a valuable tool for reaching a broad audience cheaply with your message.

Successful public relations campaigns:
•    Set realistic goals
•    Provide valuable pertinent information from an expert source
Brand marketing done effectively implements a clear, consistent message.

People often purchase an item based on the perception that the product or service will be the same each time. A simple effective message that comes through loud and clear through its delivery is incredibly effective. Think of Nike’s latest branding message of “Just do it!” Short but effective, we know exactly what they mean.

So how do you plan to integrate your brand image into a message that conveys itself both on line and in print? Once internet brand marketing was nothing more than a website that you hope through random luck someone visited. In today’s internet world there are a variety of marketing methods you can use to market your business and develop your brand on online.

Your website should still be the center of your marketing efforts; however, to make this happen you now have to have a marketing plan that drives traffic to your website. How do you do this? Through a variety of tools that include some variations of the following:

•    Search Engine Optimization
•    Press Releases
•    Social Networking
•    Blogging
•    Article Marketing (to include possible syndication)
•    Newsletters
•    Internet Advertising
•    Video or Podcasting
•    Viral Campaigns
•    Pay per clicks
•    E Books
•    White papers

The key to marketing success is learning what people are looking for and where they are looking.  The internet has become ubiquitous in our world. A smart marketer will build a keyword-rich webpages and websites based on those words.

The future of information marketing is in the social networks that are popping up all over the internet. Facebook, Biznik, and other networks are growing in popularity. Engaging prospects and customers on social sites has now become a critical part of a focused marketing plan.

Just because you launch an awesome site and announce it in social websites does that mean you will get the traffic you are looking for? Of course not! If only it were that simple! Planning and creating an amalgam of methods that reaches out to the world at large and begins to create an audience.  Your marketing plan must:

•    Catch the audience’s attention
•    Generates interest
•    Provides useful or helpful information that solves a specific customer problem
•    Create and opportunity for your target audience to take action

One inexpensive way to do this is to create newsletters, eBooks, and white papers.  But how do you get those to your audience? How do you create the audience? Through opt-in methods that are permission driven. Give them something of perceived value to get their name and email address in order to build a database of contacts.  A good newsletter contains relevant information that benefits your audience. It also helps that audience to learn more about you and your company so they can build the trust required to potentially make a purchase in the future. Newsletters and eBooks help personalize your business and create a positive perception of you and your business when done well.

There are many methods for marketing online but applying integrated marketing techniques is a matter of testing and seeing what works for you. Trial and error is not a bad thing in marketing. Think about what you have used in the past and if it was successful or not. What would you do differently now as a result of “lessons learned”? The biggest thing is not to choose whether you want to be a man or a mouse. The biggest lesson to take away is that you want to develop a real taste for the cheese!

  • Share/Bookmark
Comments (0)

Recent Comments