Archive for google LBC dashboard

This is the first in a series of posts that look to be full of fantastically useful information on using the new Google Local Business Center to track the performance of your local search listings. -Editor

Welcome to the first post in a series of seven on how to optimize Google Analytics (GA) to track your local search engine optimization project. Working with as many ‘local search’ clients as we do it is important for us to get the most information about our local search campaigns as quickly and efficiently as possible from Google Analytics. This series describes a sequence of steps we take to customize and optimize Google Analytics to best serve our needs.

It wasn’t easy to pick the simple name for this series just to let you know. Other options included ‘How to Pimp Out Google Analytics for Local Search’ and ‘The First in a Septagonal Literary Novella Regarding Silicon Valley-Based Google’s Analytical Programming and How Said Programming May Equate to a Dire Need to Reconsider Your Stone Age Point of View on Such Exigent Commodities as Local Search.’

In this post we are going to describe how to track traffic from Google Universal’s local results which get embedded into to the organic results pages. These results are commonly called the one-pack, three-pack, or ten-pack depending on how many local results are included (typically with a map) on the organic search results pages. Martijn Beijk has on excellent article on exactly this topic on Mike Blumenthal’s blog. This article expands on Martijn’s first of two options for tracking local traffic from Google’s Universal Search (GUS) results . Of course if you are not yet ranking in the local Google Universal results, you may want to check out this article on Local Search Ranking Factors first. The steps to properly track and analyze your local traffic from Google’s Universal Search results are:

1. Use a ‘local vanity’ URL as your URL in your Google Local Business Center listing

2. Create a ‘tracking’ URL

3. Set up a redirect to 301 redirect your vanity URL to a real ‘tracking’ URL

4. Update your GA Snippet to allow # instead of ? to denote URL parameters (or use the canonical element)

5. Configure Advanced Segmentation in GA to view results

1. Use a ‘local vanity’ URL as your URL in your Google Local Business Center listing
You need to use a different URL in your Local Business Center (LBC) listing so that you can track the traffic that comes from your listings. This is also another opportunity to ‘optimize’ your listing further as I typically recommend using the city name you are targeting as the ‘vanity’ sub-directory. For example seOverflow uses http://www.seoverflow.com/denver as the URL in our LBC listing.  In step 3 we’ll cover the fact that at this point the URL you just made up returns a 404 error since the page doesn’t exist.

2. Create a ‘tracking’ URL
We are going to be treating local traffic from GUS as a ‘campaign’ in order to track users properly in Google Analytics. GA provides a URL builder tool where you can integrate the necessary campaign tracking variables into your URL with ease. Head on over to the tool and fill in the variables as shown here (substitute your main url for www.seoverflow.com):

url-builder2

Campaign Source: google

Campaign Medium: localpack

Campaign Name: google-universal-local

Now copy the URL that was generated and change the ? to a #. Your URL should look like this.

http://www.yourdomain.com/#utm_source=google&utm_medium=localpack&utm_campaign=google-universal-local

3. Set up a redirect in htaccess to redirect your vanity URL to a real ‘tracking’ URL

At this point you’ve got a local ‘vanity’ URL that doesn’t go anywhere and a tracking URL not in use yet. You’ve got to tie the two pieces together and here is how. We need to 301 redirect the vanity URL to the tracking URL. In order to do this (assuming you are using an Apache web server) you should add this line of code to your .htaccess file:

redirect 301 /vanityurl http://www.yourdomain.com/#utm_source=google&utm_medium=localpack&utm_campaign=google-universal-local

That’s it! If you are not using a web server where you can edit an htaccess file to place this redirect, check other resources for help on creating 301 redirects.

4.  Update your GA Snippet to allow # instead of ? to denote URL parameters

Traditionally URL parameters such as those found in your tracking URL come after a ? in the URL.  However we replaced the ? with a # remember?  The reason we did this is search engines such as Google don’t consider URLs with # in them as ‘duplicate content’, saving us from any future problems. Now we need to tell Google Analytics about our change so that it can still track our campaign properly as by default it is expecting a ?. To do this, add the line in bold to your current Google Analytics tracking code snippet.

<script type=”text/javascript”>
var pageTracker = _gat._getTracker(”UA-XXXXXXXX-X”);
pageTracker._initData();
pageTracker._setAllowAnchor(true);
pageTracker._trackPageview();
</script>

Alternatively you could not change the ? to a #, and not add the line to your GA code. In this case to prevent a duplicate content problem you can make use of the newer canonical URL element by placing this code in the head section of your landing page:

<link rel="canonical" href="http://www.yourdomain.com"/>

5. Configure Advanced Segmentation in GA to view results

Now finally comes the fun part. You get to use GA’s new Advanced Segmentation feature to view stats about your visitors who clicked on a local Google Universal Search result to get to your site. First you need to create an Advanced Segment to identify the visitors. To do this, first click on the box next to ‘Beta Advanced Segments’ at the top right of your Dashboard page then click ‘Create a new advanced segment’.

beta-advanced-segments

Now you are on the Create Advanced Segment screen. Click the traffic sources drop down under the ‘Dimensions’ menu on the left. Drag the ‘Campaign’ box to where it says ‘dimension or metric’ on the left. Leave Condition as ‘Matches Exactly’ and then enter ‘google-universal-local’ as the value. Name the segment towards the bottom ‘Local Universal Search Traffic’ and click ‘Create Segment’.

advanced-segment

Now that you have an advanced segment established, you can view data for your visitors who belong to this segment right along side the numbers for ‘all visitors’ or any other segment. To do this click on the ‘Beta Advanced Segments’ box again then place a check mark next to your new Custom Segment and click apply.

select-advanced-segment

You’ll notice the keywords people used to find your local Google Universal Search listings don’t show up in the Traffic Sources -> Keywords report. You can find the keywords that were used by going to Traffic Sources -> Campaigns -> google-universal-local and then choosing the ‘Keyword’ dimension from the drop-down.

Thanks for sticking with this somewhat detailed and technical post. In the next installment we’ll discuss how to take a deeper look at what visitors from your ‘region’ or at least the regions you are most interested in are doing on your site.

*Disclaimer – by following the steps above you will not only be collecting data on visitors from Google’s Local Universal Search results, but you will also be tracking visitors directly from Google maps as well. In our experience most of the traffic comes from the GUS results and not Google Maps, but proceed at your own risk.

http://www.seoverflow.com/blog/local-seo/google-analytics-for-local-search-part-1-of-7-tracking-traffic-from-the-10-pack/#

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google local business center dashboardIf you are serious about local search and thoroughly understanding your traffic sources, you need to check out the new activity dashboard in Google Local Business Center. It offers new reporting that shows impressions and, more importantly, the activity on your local search listings.
For example, it shows your top search queries, total website activity from local listings and how many clicked on ‘more info’, ‘directions’, or clicked to your website. You can even see ‘where driving directions requests come from‘ which can be quite insightful. You have to hand it to Google for continuing to help out businesses better analyze and market their businesses. Google even offers plenty of great tips on how to improve your local search listings and more.If you haven’t already started using Google Local Business Center for managing your local search and Google Maps listings, you need to start. Other great features that you will want to take advantage of if you are managing a business with multiple locations or multiple businesses is the ability to do bulk business listing uploads. This is a huge timesaver for an agency like ours and for the in-house person who manages national business locations where local search is vital to search engine optimization success.

Login and start using Google LBC (Local Business Center) today!
www.google.com/lbc

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Google is formally announcing their data rich Desktop for the LBC this morning. The new LBC view has been visible to a growing number of LBC users over the past week and should be visible to all US listings by Tuesday afternoon. I had some questions about the product and its focus which Carter Maslan, Director of Product Management for Google  Maps took the time to answer.

overview

MB: Please give me an overview of the product and its importance

CM: I have this mental image of a little shoe shop owner getting all of this info. Google is making all of this information visible. It is information that has never been visible before. The main thing motivating us, is giving offline businesses the same visibilty to information that you have with online businesses.

MB:What are you calling this new Lcoal Business Center Feature?

CM: the Dashboard in the LBC

MB: It is visible as a report in my LBC list view. The interface appears as if it could replace the current list view? Is it going to be the new interface?

CM: If you are a single verified  business this is the first view that you will see. Right now if you have more than one listing it will be in the list view and will allow you to jump to the data rich view via the View Report Link. Further improvements are going to be made in the interface.

Now instead of the Local Business Center being solely a way to control how a business listing appears, it becomes an information rich source that can support an offline camapign. It will allow the small business to track and correlate offline activities with online behaviors.

MB: What is an impression? It is Just inside Maps or does it reflect Universal Local results as well

CM: An impression is the number of times the business listing appeared as a search result on Google.com search or Google Maps search in a given period.

MB: Initially I see that it is prepopulated with 30 days of data. Any chance of month over month comparison stats after 30 days?

CM: We could change on this but it will start on April 20 or so and go forward so if you look in August you will see accumulated history from that time. There are no plans for a month over month comparison at this time

MB: You have a small graphic indiciation completion level. Is there a guide somewhere that tells what  it takes to get to 100% or is it just populating every field to its maximum IE 10 Photos, 5 videos etc..

CM: We are making a change so that is more specific as to what the % complete indicates. If it isn’t available on rollout it will be available shortly.

MB: Does completion level have any impact outside of a guide to the client? I.E. does it affect standing?

CM: Nothing other than our standard view which is that if you have a complete listing you have a more appealing listing. It does not directly affect ranking. Our view is that the better you, as a business owner, represent yourself the better you able to selected among the choices. Our goal is to try to help the business present themselves in the best light.

MB: Any upgrades to deal automatically with clutter in the LBC? Will the new dashboard allow for easier management?

CM: In terms of the list view, there are no changes in this release. Going forward we’ll continue with the Local Business Center being the primary place where information is provided to Google. The interaction to get to the different views needs to be improved but we have a huge list of things we need to do. We are working as fast as we can in priority order.

MB: None of the “Top Search Queries” reported back include geo modifiers. Is that information not being shown? Or is it that the general terms with the out the geo phrase generates so much more traffic?

CM: Our report just includes the what part of the querie and and we are then summarizing the results with the where part of the querie. So the where part whether implied or stated are noted the same.

MB: I noticed in my test that roughly 20% of my Top Search Queires were “other”. Will we be able to access that information?

CM: “Top Search Queries” is analougus to Trends in that there is a necessity to protect prvacy on the 20% of the low volume searches. It would be too easy to identify individual searchers if we made this information available.

MB: One of the frustrating issues with the LBC is that it does not divulge the complete information that Google might be showing in Maps. I.E. where 3rd or 4th phone numbers are coming from or where a bad fax number is coming from. Are there any plans with your new interface to make that information more transparent?

CM: We are working on that particularly in the case where we know for certain that someone has verified and claimed a listing. We are working on changes that would make it less likely to display a phone number from other sources so that is going to be improved.

MB: What is the Timeframe for that?

CM: It is a very high priority. We are already doing it to somne extent but we will be getting more strict going forward.

MB: You noted that the dashboard feature will initially be available only in the US. I am getting feedback that it is visible in Canada. Is that the case? When will it be rolled out internationally?

CM: It is based on the location of the lsting not the localtion of the LBC user. So Canadian LBC users can only see US listings in the new view.

MB: What is the timeframe for broader international rollout?

CM: It is a high priority but we have nothing specific to communicate. It will follow as we are able to provide it but there is no timeline to announce at the moment.

MB: What didn’t I ask that you think is significant about this effort or any of your Local efforts?

CM: This is a brand new set of data that hasn’t been visible before and I am eager to see how people actually use it…getting Google visibility and measurablity will offer huge benefits to the small business person.

By Mike @ www.blumenthals.com/blog

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Google over the next 48 hours will be rolling our a new analytic feature for the Local Business Center to all U.S. LBC listings. For the first time users of the Local Business Center will have access to detailed information about how their listing is performing in the Universal Local Results on the main results page and in Google Maps.

John Biundo of Stone Temple has done an excellent job describing the intricacies of the new product in his recent post. Here is a screen shot of the new Local Business Center feature:

dashboard

The new vies of the LBC will become the primary view for LBC accounts with single listings. It will be presented as a report in List View to those LBC accounts with more than one listing in the account. Initially it is only available to US users with international rollout time frames to be determined. Of interest is the new Business Listing Guidelines are prominently displayed.

By Mike @ www.blumenthals.com/blog

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Dashboards are great for managing various functions for online accounts. I manage this blog and site from the Word Press dashboard. The addition of a dashboard for local business listings is another tool for the savvy small business owner to capture more than their fair share of local search results.

This is Google announcement:

New feature will provide businesses with new visibility into the ways their local listings are found on Google, enabling them to make smarter decisions about attracting customers

Today Google is launching a new dashboard feature in the Google Local Business Center (LBC) that will provide business owners with a powerful level of information about how Google users are interacting with their local listings. The Local Business Center (www.google.com/lbc) is a free tool that enables business owners to control the content of their listings in Google Search and Google Maps. With the addition of the new dashboard, the LBC will now draw upon local search data to help owners optimize their local listings and their other efforts to attract more customers.

It’s estimated that 82% of consumers use search to find local businesses*, and the LBC dashboard will initially provide business owners with the following data on that activity in Google Search and Google Maps:

  • Impressions: The number of times the business listing appeared as a search result on Google.com search or Google Maps search in a given period.
  • Actions: How many times users interacted with the listing; for example, the number of times users clicked through to the business’ website or requested driving directions to the business.
  • Top search queries: Which queries led users to the business listing; for example, whether more customers are finding the listing for a cafe by searching for “tea” or “coffee”.
  • Zip codes where driving directions come from: Lists and maps of the zip codes users are coming from when they request directions to a listing.

With the LBC dashboard, business owners will be able to identify trends, such as days of the week when interest in their business spikes, or seasonality in the types of searches that lead potential customers to their listings. Owners will also be able to better determine how changes to their listings – such as adding a video or refining their category – influence the traffic to that listing.

The LBC dashboard also allows business owners to better measure the impact of changes to associated web content or adjustments to marketing campaigns – such as a new post to the company blog, or a new advertising campaign – by measuring impressions, actions, location, and more before and after the changes.

So, for example, a restaurant could host an event and then watch to see if queries for its business name increase in the following days. Or it could measure the results of an advertising campaign targeted at a nearby town by watching to see if more people are searching for directions to the restaurant from that zip code after the ad runs. It could also experiment with the information in its LBC listing to uncover which configurations produce more hits in Google search for certain keywords. With this data, owners will be able to make informed decisions about the most effective ways to promote their businesses and attract new customers.

The LBC dashboard will be pre-populated at launch with Google data from the past 30 days, and it will then be updated daily. All data available in the LBC dashboard will be anonymized and aggregated, so no individual Google user data will be shared.

The dashboard is accessible to any business owner who has claimed his or her listing in the Local Business Center. Business owners who do not yet have an LBC account can quickly create theirs for free by visiting http://www.google.com/lbc. The Local Business Center is currently available to business owners in 36 countries, but the dashboard feature will initially be available only for US listings.

By Mike @ www.blumenthals.com/blog

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